Things to know about VoIP phone scams

Voice over Internet Protocol (VoIP) communication systems are popular with businesses because they can be more cost-effective and provide advantages such as remote working for employees. Essentially, they allow speech communication to be made across the internet. However, it is these very benefits that have attracted criminal scammers. Here is what you need to know about VoIP phone scams.

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Number identification

The very flexible nature of a VoIP system means that customers can request a dialling code for any area, or indeed country, that they prefer. For legitimate businesses, this may be because they have clusters of clients or suppliers in a particular region or country and using that area code reduces costs significantly.

For scammers it means that they are able to hide their location. Just because you get a call from a certain area, that does not mean that is where the call was initiated. This can make it really difficult for the authorities to track down perpetrators.

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If you’re looking for an International VoIP wholesale provider, reputable companies such as can help.

Types of scams

There have been a number of high-profile telephone scams carried out over the years, and certain sections of society are more vulnerable than others.

Age UK provides some good advice about the types of scams that happen and how best to protect yourself.

Similar to any type of fraud, VoIP scammers are generally trying to access your financial or personal information by posing as a legitimate business, a government body, or your bank. It is estimated that scams carried out over VoIP systems will cost consumers globally more than £32 billion annually.

Although telephone scams are not new, VoIP systems allow criminals to hide their tracks and location more easily, which make detecting them much harder.

Of course, fraud can also happen from within a business as it can be committed by an organisation’s employee rather than an unknown miscreant. To help protect your business, some basic security protocols can reduce your risk. Ensure that your provider has anti-hacking systems in place that will notify you of any suspicious traffic across your system. Check your invoices thoroughly and regularly. Make sure that employees who leave the company, particularly those who leave under a cloud, have their system access removed immediately.

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